raja368 Platform Privacy Notice

This page describes what we collect when you use raja368 and how we keep that data protected. We at raja368 take your privacy seriously and operate according to clear principles: we collect only information necessary to deliver our service, we do not sell your data to third parties, and we encrypt sensitive information during transmission and storage.

Our commitment extends across all interactions with our platform—whether you're depositing via QRIS, e-wallet, mobile banking, local payment, online payment, or e-wallet, logging in from Jakarta, Surabaya, Bandung, or Medan, or verifying your account for withdrawal. We apply the same security standards regardless of where you access our service or which payment method you choose.

Our privacy policy outlines what data we collect, who we share it with, how long we retain it, and what rights you have over your information.

What We Collect and How We Use It

We collect information across several categories when you use raja368. Account registration requires your email address, chosen username, and password. If you deposit funds, we record your payment method, transaction ID, and deposit amount. If you request a withdrawal, we ask for your verified bank account or e-wallet details and store them securely.

Our Know Your Customer (KYC) process requires government ID, address proof, and a selfie for identity confirmation. We encrypt these documents during upload and storage, and we do not share them with unrelated third parties. We retain KYC documents for the duration of your account and for a standard retention period thereafter to satisfy regulatory requirements.

Device and Session Information on Our raja368 Platform

When you access our platform via mobile app or browser, we record your device type, operating system, IP address, and browser identifier. We track session duration, pages visited, and time spent in each game or sports market. This information helps us optimize performance—if we notice that users in Medan experience slower load times, we can investigate and improve our server routing for that region.

We use cookies and similar tracking technologies to recognize your device on return visits, remember your preferences, and prevent fraudulent activity. Our cookies store your session token, language setting, and betting history so you don't need to re-enter information repeatedly. We do not use cookies to track you across unrelated websites.

Our Data Retention Practices

We retain your account information for as long as your account remains active. After you close your account, we keep records for a standard period (typically three years) to satisfy anti-money-laundering requirements and resolve potential disputes. Session logs and device information we retain for shorter periods, typically 12-24 months.

During holidays like Idul Fitri or Idul Adha when many users access our platform intensively, we maintain the same retention standards. If you participate in Piala Indonesia or Piala AFF betting, we log your selections and outcomes for dispute resolution and performance analysis, following identical retention timelines.

Account data

Email, username, password hash, KYC documents — retained for account duration plus standard legal hold period.

Transaction records

Deposits, withdrawals, wagers, payouts — retained for three years to comply with anti-money-laundering rules.

Session logs

Device info, IP address, login times, pages visited — retained for 12-24 months for security analysis.

Your Rights and Our Commitments

We at raja368 commit to several principles regarding your data. You have the right to request a copy of all personal information we hold about you. You can ask us to correct inaccurate information or delete data that is no longer necessary for our service. You can withdraw consent for marketing communications at any time by updating your notification preferences within your account settings.

Our servers may sit outside your jurisdiction, but we apply the same security standards regardless of server location. We encrypt data in transit using TLS 1.3 or higher. We encrypt sensitive data at rest using AES-256 encryption. We conduct annual security audits and penetration testing to identify and remediate vulnerabilities.

Data Breaches and Security Incidents

If we discover a security incident affecting your data, we notify you promptly through your registered email address. We work with cybersecurity professionals to contain breaches and assess the scope of exposure. We do not delay or obscure breach notifications; we communicate transparently about what happened and what steps we've taken.

We maintain incident response procedures and insurance coverage for data breaches. If your personal information is compromised due to our negligence, we take responsibility and support mitigation efforts. This commitment applies equally to users in Jakarta, Surabaya, Bandung, Medan, and all other regions where we operate.

Contact and Data Subject Requests

If you have questions about our privacy practices or wish to exercise your rights—request data access, correct information, or delete your account—contact our support team via live chat or email. We process most data subject requests within 30 days. We provide copies of your data in a portable, machine-readable format upon request.

Our support team operates in English and responds during standard business hours. If you're in a different timezone due to travel or relocation, we maintain consistent response windows. We acknowledge requests within two business days and provide substantive responses within 30 days.

We update this privacy policy periodically as our platform evolves. Significant changes—such as new data collection practices or changes to third-party processors—are communicated to your registered email at least 30 days before taking effect. Your continued use of raja368 after policy updates constitutes acceptance of the new terms.